At RollingwithCarlos, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, refunds will be processed on a case-by-case basis. To initiate a refund, please contact us within [insert number of days] days of receiving your item. Ensure to provide your order number and a brief description of the issue. We will review your request and respond promptly to find a suitable resolution.

Important Notes:

• Items must be unused and in their original packaging for a refund to be considered.
• Shipping costs are non-refundable.
• Customized products may be eligible for refunds only if there is an error on our part.

Hours of Operation

Our customer service team is here to assist you during the following hours:
Monday to Friday: 9 AM to 5:30 PM Eastern Time

Closed on Weekends and Holidays

For inquiries, feel free to reach out via phone at (786) 699-2729 or email us at [email protected].

Shipping Policy

At RollingwithCarlos, we aim to process all orders efficiently. Our processing time for all orders is between 9 to 26 business days. Once your order is processed, you will receive a confirmation email with tracking information.

Please note that delivery times may vary depending on your location and the shipping method selected.

If you have any questions regarding your order or shipping, please do not hesitate to contact us.